Focused Yacht Management
Managing a yacht takes a combination of expert knowledge, a collaborative approach and meticulous attention to detail. Arrow’s experienced team operates with a significantly higher staff-to-yacht ratio than most companies in the industry, ensuring an unprecedented level of support and service.
We believe in using the latest technology to improve the quality, accuracy, and transparency of information presented to owners and their teams, and to reduce the amount of time spent by captains and crew on administrative tasks. Our management and accounting systems are available 24/7, securely and efficiently supporting crews, no matter where they are in the world.
SAFETY
Safety and security onboard your yacht is our number one concern, and also paramount in order to minimize risks for owners, guests and crew alike. Arrow has developed a highly effective safety management system (SMS), in line with ISM and ISPS requirements – all certified to international maritime standards and used across our entire fleet.
We work closely with captains and crew to implement and maintain this system, also providing a milieu of continuous improvement in both quality and safety onboard. Our aim is to also instill a strong culture of accountability and safety awareness on board.
Our services
– 24/7 emergency response team
– Crew documentation verification and monitoring of safe manning levels
– Provision of Designated Person Ashore
– Regular updates on Class and Flag regulatory changes
– Vessel operating procedures
– Development of vessel contingency plans and emergency procedures
– Investigation of accidents, incidents and hazardous occurrences
– Completion of Ship Security Assessment
– Production of flag approved Ship Security Plan
Accounts
Effective financial control is an essential part of the successful management of any yacht. At Arrow, we have a dedicated team of client accountants who work closely with owners’ representatives and crews. We establish clear, transparent procedures in order to ensure a yacht’s finances are efficiently and professionally managed, streamlining transactions and ensuring the timeliness and efficacy demanded in high-pressure yachting environments.
Our online accounting platform is always tailored specifically to meet the requirements of our fleet. Every aspect of the system is designed to save time and minimize wastage, whilst maintaining accurate financial accounts. Owners and their representatives can also access the accounts system at any time, providing transparency and peace of mind.
Our services
– 24/7 Owner access: real-time accounts available 24/7 from anywhere in the world.
– Monthly or quarterly management accounts with budget comparison and variance reports.
– Preparation of annual financial accounts, liaison with auditors, lender banks and corporate managers.
– Annual budget preparation for monthly costs control.
– Opening and operating of bank accounts and issuance of credit/debit cards, arranging boat funds including APAs.
– Establishing internal approval procedures.
– Cash Control & Reporting with emphasis on regular notification to the owner of future funding requirements.
– Secure payments: invoice review and payment with integrated fraud prevention system.
Online accounting
Reporting Suite
Granular Permissions
Paper Free Accounting
True Multi-Currency Accounting and Reconciliation
Prepaid Mastercard Integration
Bespoke Approval Matrix
High Level Data Security
Mobile App
Operational
Support
The Arrow team is available at all times to support and assist with these challenges, freeing up the crew to focus on delivering the exceptional level of service required by the owner and their guests.
Our services
– Port state and customs control awareness and training
– Insurance: obtaining/reviewing proposals and claim handling
– Crew logistics: visas, training, travel, joining and repatriation
– Assistance sourcing supplies and spare parts
– Multilingual support for customs boarding or Port State Controls
– Tenders and watercraft support
– Critical equipment lists review
– Concierge service
– Berth booking assistance
– Fuel ordering assistance
Technical
Management
Arrow also acts as a technical resource for captains, as well as being the go-to for class and flag state requirements. Knowledge of class society regulations is absolutely essential for the safe construction and maintenance of vessels, and in order that they meet international safety standards.
By the means of regular inspections, audits and surveys, our technical team work together with captains and crews to ensure that vessels remain operational and in tip-top condition. Arrow also assures the efficient technical operations of yachts by directly interfacing with onboard planned maintenance systems.
Our services
– 24/7 Technical assistance
– Assistance with class society and flag state surveys
– Ensuring on board planned maintenance schedule is maintained
– Provision of expert advice regarding regular maintenance and defects
– Supporting the captain to monitor warranty works
– Assistance with insurance claims
– Monitoring fuel and oil analysis
– Oversight of lifting gear maintenance and testing
